khea88's Privacy Policy
khea88 treats the protection of your personal information as its highest priority. This policy provides complete transparency about how we collect, use, and store data.
1. Introduction
This Privacy Policy ("Policy") applies to the khea88 platform (khea88.lat) and all its associated services. By using our website, you are considered to have accepted the terms of this policy.
khea88 is a trusted online gaming platform in Bangladesh. We believe that protecting our users' privacy is a core part of our responsibility. When you register on khea88, play games, or use any of our services, we collect certain personal information. This information is used solely to provide you with better service, ensure security, and meet legal obligations.
If you have any questions after reading this policy, please contact our support team. We are always here for you.
2. What Information We Collect
khea88 may collect the following types of information. The purpose of collection in each case is clearly stated below.
Personal Identity Information
This includes information you provide when creating an account:
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport number (for identity verification)
- Current address
Financial and Transaction Information
Information collected for deposits, withdrawals, and payment processing:
- bKash, Nagad, Rocket, or bank account details (for transaction verification only)
- Transaction history, amounts, and timestamps
- Information related to source of funds (where applicable)
Technical and Usage Information
Information collected automatically from your device and browsing activity:
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Page visit history and activity logs
- Geolocation (at country level)
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Game play history and bet details
- Win and loss records
- Bonus and promotion usage information
- Session duration and frequency
3. Use of Information and Purpose
khea88 uses the information collected for the following legitimate purposes. We never sell your information to third parties for commercial purposes.
Account Management and Verification
We use personal information to confirm your identity, verify your age (for users aged 21 and above only), and ensure account security. This process prevents fraud and unauthorized access.
Transaction Processing
Financial information is used to accurately process your deposit and withdrawal requests and to verify the legitimacy of transactions. This includes verifying the minimum deposit amount of ৳500 and the minimum withdrawal amount of ৳800.
Customer Service Improvement
Communication history is kept to resolve your issues quickly and effectively, to improve the quality of our 24/7 live chat support, and to understand the context of your previous complaints or questions.
Service Quality Improvement and Personalization
Technical information is used to make your gaming experience more enjoyable, to display relevant games and offers, and to analyze the overall performance of the platform.
Meeting Legal Obligations
Certain information must be retained to comply with Anti-Money Laundering (AML) regulations, ensure responsible gaming, and maintain records in accordance with applicable legal requirements.
4. Sharing Information with Third Parties
Important: khea88 never sells, rents, or transfers your personal information to third parties for commercial purposes.
However, information may be shared in the following limited circumstances:
Payment Processing Organizations
Only the necessary financial information is shared with the relevant payment gateway organizations to process bKash, Nagad, Rocket, and bank transfer transactions. These organizations operate under their own strict privacy policies.
Game Software Providers
Only minimal account session information is shared with our game provider partners, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, in order to deliver gaming services.
Law Enforcement Agencies
Information may be provided only in response to a valid legal order, court directive, or mandatory request from a government authority. In such cases, khea88 always follows the applicable legal process.
Technology Service Providers
Reliable third-party services may be used for website operation, security monitoring, and technical support. These organizations operate under strict confidentiality agreements.
5. Cookies and Tracking Technologies
The khea88 website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the website. This includes maintaining your login session, verifying security, and properly operating the site's core features. Disabling these cookies will prevent the site from working correctly.
Analytics Cookies
These cookies are used to understand how users interact with the site. They help analyze the number of visits, the most visited pages, and user journey paths.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalized settings. This means you do not have to reconfigure your settings each time you visit the site.
You can control cookies at any time by changing your browser settings. However, disabling some cookies may affect the functionality of the site.
6. Data Security Measures
khea88 applies industry-standard security measures to ensure the safety of your information.
SSL Encryption
All data transmission on our platform is encrypted using SSL (Secure Sockets Layer) technology. This ensures your information is exchanged through a secure channel.
Data Masking
Sensitive information such as payment account numbers is masked when stored in our systems. Complete information is never stored in plain text.
Access Control
Access to your personal information is granted only to authorized staff who need it to provide services. All access is logged and reviewed regularly.
Cybersecurity Monitoring
Our systems are under 24-hour security monitoring. Any unusual activity is detected immediately and the necessary action is taken.
7. Your Rights
As a user of khea88, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored about you.
Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your personal information. Keeping accurate and up-to-date information is our goal as well.
Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted. We will give this request due consideration and implement it where applicable.
Right to Data Portability
You may request a copy of your personal information in a structured, machine-readable format. This service is available through our support team.
8. Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and the applicable legal requirements.
Account Information
This information is retained for as long as your account is active and for a set period after account closure as required by legal obligations. Financial transaction records must generally be retained for a longer period in accordance with AML regulations.
Logs and Technical Information
Server logs and technical information are generally retained for a short period and then securely deleted. This information is primarily used for security analysis and resolving technical issues.
Communication Records
Your conversations with customer service are kept to ensure service quality and to assist you in the future. These records may also be used for training and quality improvement purposes.
9. Protection of Minors
Age Restriction: khea88 is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.
We verify age during the registration process. If we suspect that a user is under 21, we immediately suspend that account and securely delete the associated information. If you become aware that a minor is using our platform, please contact us.
10. Policy Changes
khea88 may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
Notification of Changes
- By displaying a prominent notice on the website
- By sending a notification to your registered email
- By showing an update notification when you log in to the platform
- By updating the "Last Updated" date at the top of this page
If you continue using khea88 after any changes, you will be considered to have accepted the updated policy. We recommend that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact our dedicated privacy team.
Get in Touch with Us
Email:
[email protected]
Live Chat:
24/7 live chat support available in Bengali
Response Time:
We generally respond to your privacy-related requests as quickly as possible
Your privacy is our priority. We consider every request with care and are always committed to protecting your information.
Also read our other policies and terms: